Regular Maintenance is Key
Responsibly check all screws, nuts, and bolts on your vehicles routinely to prevent any loosening.
Dirtbag Brands’ Warranty Responsibilities
Dirtbag Brands primarily undertakes to repair or replace any defective products at their discretion. The term for any implied warranty, including merchantability, fitness for a particular purpose, or others, will match the express warranty’s duration. Under no circumstances will Dirtbag Brands be responsible for any loss, inconvenience, or damage arising from the violation of any express or implied warranty, including those related to the product’s merchantability or fitness for a particular purpose. This limitation applies as per the jurisdiction’s laws where the product resides. Contact the retailer from whom you purchased the Dirtbag Brands product for service under this warranty.
Warranty Explanation
Scope and Limitations
This warranty does not amend or prolong the full UTV or vehicle manufacturer’s warranty. Dirtbag Brands’ retailers and wholesalers cannot modify this warranty. Consumers must regularly inspect the product to decide if it needs service or replacement. Exclusions from this warranty include:
- Damage during product transport (report these issues to the shipping carrier).
- Damage from improper assembly or repair of the UTV or vehicle.
- Changes or wear to the product’s surface finishes, aesthetics, or appearance.
- Efforts needed to remove, reinstall, or adjust the product.
- Normal wear and tear, especially from use in harsh terrains.
Warranty Policy Detail
Procedure for Returns
To initiate a warranty return, obtain approval and a Return Merchandise Authorization (RMA) number from Dirtbag Brands’ Customer Service. Clearly display the RMA number on the return package; otherwise, it will not be processed. Items not listed in the RMA will return to the sender. Accompany all warranty return requests with the original purchase receipt. Dirtbag Brands must verify all warranty return claims before issuing replacements or credits. Customers or dealers bear the shipping costs for sending warranty or return items to Dirtbag Brands. After confirming warranty coverage, Dirtbag Brands will match the original shipping method and carrier to return items to the retailer. Shipping costs for sending replacement parts or products back to the retailer are covered by Dirtbag Brands. Report any order or shipping discrepancies within 5 business days of receipt via phone, fax, or email. Returns are not accepted 30 days post the RMA issue date.
Acquiring an RMA Number
For warranty service, refunds, or exchanges, you must obtain an RMA number. Contact [Your Customer Service Number] for this number or expedite through the online form on our Customer Support Page. Prepare the following information for the process:
- Name, Shipping Address, and Phone Number
- Part # of Product
- Sales Receipt # / Proof of Purchase
- Date of Purchase
- Description of the Issue
